Re-Delivery Fee
Re-Delivery Fee
Your package was returned to us because it couldn’t be delivered to the mailing address submitted. If you would like us to attempt a 2nd Delivery, we are more than happy to accommodate your request.
We will tell you which shipping option to select prior to submitting payment.
FAQS
FAQS
What does the fee cover?
- Fee covers the cost of Reprocessing Your Order, New Packaging if damaged and new USPS/UPS Shipping costs.
- We will make ONE ( 1 ) Delivery attempt with this payment. Alternate shipping arrangements must be made should delivery fail again.
FLAT RATE FEE
FLAT RATE FEE
Small Packages: $10
Medium Packages: $14
Large Packages: $20+
All Shipping Fees are Non-Negotiable, Non- Transferable and Non-Refundable.
NOT PAYING THE FEE
NOT PAYING THE FEE
If customer does not wish to pay the Re-Delivery Fee, we will not attempt a 2nd delivery.
- Per our store policies, we fulfilled the original order and delivery to the address entered by the customer. Postage is no longer valid, as it can’t be delivered to the mailing address provided to us at checkout. Refund/Store Credit will not be issued.
DELIVERY TIME FRAME
DELIVERY TIME FRAME
Customer has 72 hours ( 3 days ) to respond to our email regarding a 2nd delivery attempt. The clock starts once we send the email.
- 72 hours includes business days, weekends, holidays, vacations, etc.
2ND DELIVERY FAILED
2ND DELIVERY FAILED
Your package will be sent directly to the UPS location closest to your original mailing address. You can retrieve your package from them to complete delivery. Customer responsibile for any additional fees associated with pickup from location.
WHAT WE NEED FROM YOU?
WHAT WE NEED FROM YOU?
Please include your Order # in the notes section during checkout. We will begin reprocessing your order once payment is received.
ORDERS / SHIPPING / REFUNDs
ORDERS / SHIPPING / REFUNDs
Make yourself familiar with all policies before placing an order. Contact Us if you have any additional questions.
ORDER FAQs, REFUND FAQs, SHIPPING FAQs,
SHIPPING ALERT: Please Be Advised that for safety reasons ALL orders containing Body Mists will ship via USPS Ground Advantage. No Exceptions! Per Federal Guidelines, they’re restricted from ALL air mail services due to its flammable nature.
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